Description du poste

• The Customer demand coordinator will be the main contact with the customer (OEM/ OAM). to treat variations or in terms of deviation to the delivery plan.
• Gather, analyze, and review electronic data interchange (EDI) and customer orders to convert into master schedule based on cycle times, efficiency, pieces, direct labor, and finished goods inventory levels.
• Communicate with others in the company to inform them of any customers demand changes and other critical information that affects their ability to perform their jobs effectively, as necessary.
• Dispute the extreme variation call-off with the customers (unpredictable shut-down, high increase of call-off….)
• Be focused on our performance evaluation rate from our customers.
• Drive the OAM flow to the subcontractors to deliver in time theirs needs.
• Support the Planning & Scheduling team during the production planning creation and update.
• Provide demand-planning data and analysis to supervisor planning & scheduling, mid-long term.

• Bachelor’s degree in business administration, Supply Chain Management or relevant field required
• Experience in customer relationship management / customer service / customer demand management
• 3+ years of experience of Scheduling in a manufacturing environment or similar work experience required.
• Cooperation within teams to successfully carry out tasks and responsibilities.
• Advanced skill level with Microsoft Office Suite; Excel (Pivot tables e.g.) Word, and PowerPoint
• Hands-on approach to problem solving with direct customer contact
• Ability to work under time pressure as well multi-tasking events
• Excellent Analytical Skills, particularly in forecasting and anticipating production needs and capabilities
• Ability to solve practical problems and deal with a variety of changing situations
• In-depth knowledge of planning system software and material requirement planning (MRP)
• Potential traveling required to the customer site
• Excellent communication skills in German and English are mandatory, French would be an asset